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Conflict Resolution

Conflict 101  

  • A conflict is more than just a disagreement. It is a situation in which one or both parties perceive a threat (whether or not the threat is real).
  • Conflicts continue to fester when ignored. Because conflicts involve perceived threats to our well-being and survival, they stay with us until we face and resolve them.
  • We respond to conflicts based on our perceptions of the situation, not necessarily to an objective review of the facts. Our perceptions are influenced by our life experiences, culture, values, and beliefs.
  • Conflicts trigger strong emotions. If you aren’t comfortable with your emotions or able to manage them in times of stress, you won’t be able to resolve conflict successfully.
  • Conflicts are an opportunity for growth. When you’re able to resolve conflict in a relationship, it builds trust. You can feel secure knowing your relationship can survive challenges and disagreements.

More on conflicts and resolution visit:


Difference between conflict and bullying 

Normal Conflict


Equal power-friends

Imbalance of power- not friends

Happens occasionally

Repeated negative actions



Not serious

Serious- threat of physical harm or emotional or psychological hurt

Equal emotional reaction

Strong emotional reaction on part of the target

Not seeking  power or attention

Seeking power and control

Not trying to get something

Trying to gain material things or power

Remorse- takes responsibility

No remorse-blames target

Effort to solve the problem

No effort to solve the problem


 APS Bullying Policy: